Veloce Regional Logistics
- Industry
- Logistics
- Scope
- Web App Build, API Development, UI Design
- Year
- 2024
Overview
Overview
Veloce operates a vast B2B freight and courier network centered in Ahmedabad. Their operations were solid, but their customer-facing technology was severely outdated.
Corporate clients were constantly tying up phone lines to check shipment statuses and request quotes. Veloce needed a digital overhaul to offer self-serve tools to their enterprise customers.
The Challenge
What Wasn't Working
Customer support overhead was crippling operational efficiency:
- Thousands of calls weekly just to check consignment delivery status
- Sales team wasting hours generating basic freight cost estimates manually
- No digital repository for corporate clients to access GST invoices
- Outdated brand image affecting enterprise sales pitches
Our Approach
How We Solved It
We built a robust web application using Laravel and Vue.js, featuring a real-time consignment tracking portal integrated with their internal dispatch APIs.
An automated freight cost estimator tool was developed, allowing business clients to calculate rates instantly based on weight, volume, and route matrices.
We launched a secure corporate client dashboard where partners can log in, view booking histories, and download GST invoices on demand.
The Process
From Concept to Launch
Tech Stack
Tools We Used
- Laravel
- Vue.js
- MySQL
- REST APIs
Laravel provides a rock-solid, secure backend capable of handling complex enterprise business logic and API integrations, while Vue.js allowed us to build highly reactive client-side dashboards.
The Results
What Changed After Launch
0
Tracking Support Calls
0
Enterprise Clients Onboarded
0
Invoice Automation
By empowering clients with self-serve tools, Veloce halved their customer support call volume within weeks and leveraged the new professional portal to confidently onboard 30+ new enterprise accounts.
Client Words
The tracking portal alone saved us hundreds of man-hours. Our corporate clients love the transparency and the self-serve invoice dashboard.